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how we work

start at the beginning, understand the gap
When we start work on a project, we always start right at the beginning — by understanding what you’re trying to achieve, who it’s for, and why it’s important to you. But no matter what the answers to these questions are, we apply the same set of core principles to how we work with you.
Workshop exercise being conducted at a table

our process

When we start work on a project, we always start right at the beginning — by understanding what you’re trying to achieve, who it’s for, and why it’s important to you. But no matter what the answers to these questions are, we apply the same set of core principles to how we work with you.

  • We align your needs with the work at hand

    We always bring the same perspective to our work — whether it’s a large, complex data build, or a short-term support contract to help you design and write new content for your website. We put your needs front and centre, and we match our skills to those needs.

  • We focus on relationships

    Building good relationships is our thing. We work to build open and trusted relationships with project teams, business owners and vendors alike, to help create a collective responsibility for the outcomes you’re looking to achieve. We’ll always give you our honest opinion, and we won’t shy away from difficult conversations when they’re needed (we’ll still be friends afterwards, we promise).

  • We work in partnership with you

    We’re not going to come in, complete your project and then ride off into the sunset without a backwards glance. Instead, we’ll partner with you, share our knowledge and experience, and make sure you’re set up for the future — so when the project’s finished, you have the tools, capability and resources you need to continue to build on the work you’ve done.

  • We help you understand what to do if things change

    No two projects are the same, and the life of a project isn’t always a straightforward one. We keep the core business problems you’re trying to solve top-of-mind, so that as the project changes and evolves, we can ensure it will still deliver on the benefits and objectives you set out to achieve at the start.

  • We bring in expertise where it’s needed

    We have a great network of partners that we work with, so we can bring in extra expertise if we think it’s going to benefit the project. You can check out some of the people we’ve worked with over the years on our Who we are page.

  • We stay as long as you need

    Like we said, every project is different. You might need short term support for a website change, or you might need someone to help you undertake a huge, transformational piece of work for your organisation. We can meet your project needs from start to finish, no matter how long it takes.

get in touch

We're based in Wellington and Wairarapa, but we can meet you anywhere in Aotearoa — we’ll take you out for a coffee and a chat, our shout. We can also meet you online if that’s more your thing.