vhc
why us
Our experienced team will help you and your team ask the right questions to keep you safe and give you assurance and confidence you need to make your digital transformation a success. We'll also do everything we can to build your team's capability to continue to deliver when we're gone.
how we can help
Digital transformation health check
Check that you’re on the right track and set up for success. Our rapid health check is designed to review your digital transformation project, benchmark it against best-practice, and identify any risks, issues, blockers, or gaps, to ensure your digital transformation investment will achieve its goals.
Activities and outputs
- Workshops and interviews with leadership and key stakeholders
- Gap analysis, project management registers, and
- Actionable recommendations for next steps
From NZD$6,760+GST
Digital transformation strategic alignment
Ensure your strategies align with actionable outcomes. We’ll review or help you develop your Council’s strategic drivers and map these to achievable digital transformation outcomes and benefits to ensure your digital transformation investment and proposed activities are aligned with your goals.
Activities and outputs
- Workshops and interviews with leadership and key stakeholders
- Documentation of your strategic outcomes and horizons, and
- Actionable recommendations for next steps
From NZD$6,760+GST
Customer journeys and engagement planning
Optimize your customer engagement strategies to better achieve your strategic goals. We’ll conduct high-level customer and engagement analyses to identify strengths, weaknesses, and gaps to help align your digital transformation engagement approach with your strategic vision.
Activities and outputs
- Workshops and interviews with leadership and key stakeholders
- Customer journey mapping with customers and internal users
- Customer journey maps and engagement roadmap
From NZD$10,210+GST
Business process mapping and improvement
Understand your business and opportunities for delivering better outcomes for customers. We’ll help you map and understand your critical business processes, and set your team up for success with best-practice process frameworks..
Activities and outputs
- Process mapping workshops with subject-matter experts
- Documentation of high-value processes (e.g. LGOIMA, LIMs, Bookings, payments, etc.)
- Roles and responsibilities matrix
From NZD$14,600+GST for up to 3 high-value processes
Data, analytics, and reporting strategy
Maximise the value of your data. We’ll assess your data practices, processes, technology, and decision-making, and help you develop a roadmap for the future. We can also help you build reports and dashboards in your chosen reporting technology.
Activities and outputs
- Data strategy
- Data flow mapping workshops and data flow maps
- User requirements
- Data practice, process, and documentation design
- Report and dashboard builds
Get in touch to tailor a package
Climate adaptation strategic alignment
Address the complex challenges of climate adaptation. We offer tailored consulting services focusing on the specific needs and issues faced by Councils and their communities, particularly Māori, to provide actionable insights, tactics, and solutions. We can also help you understand the barriers to uptake of climate adaptation activities in your community.
Activities and outputs
- Stakeholder and customer journey mapping
- Alignment workshops
Get in touch to tailor a package
Case study: Hutt City Council Go Digital Programme
The Hutt City Council (HCC) Te Kōhao o Te Ngira/Go-Digital Programme is a multi-year digital transformation programme that aims to provide a better experiecne for anyone living in or visiting Lower Hutt City through improved digital services and information.
With such an ambitious and complex vision to deliver, HCC engaged VHC to assist with workshopping and defining the key programme strategic outcomes over a 1 to 5 year horizon to enable projects to be aligned and prioritised to benefits delivered to customers, key stakeholders and the organisation itself.
We completed customer journey mapping to identify current system pain points and opportunities, and then developed a requirements framework and high-level solution architecture to inform detailed requirements analysis and a procurement strategy.
Our pragmatic approach helped break down complex project work into achievable activities that helped build momentum on the programme and ensured all activity and decision making could be linked to specific customer outcomes and aligned to the council strategic objectives. We have continued the relationship with HCC as a strategic advisor on the programme and providing resource support for solution architectire and project management.